Faqs

You can edit your account details at any time.

To do so, you have to:

  1. Access your account here
  2. Click on "Your account details" in the side menu.

You can quickly recover your password by clicking here, and then follow the instructions that appear on the screen. You will receive an email to confirm you want to recover your password.

  1. The first step to placing an order is to create an account. You can do this by clicking here.
  2. Once you have created your account, find the product you are looking for and click.
  3. When you are on the item page, you must select the size and quantity you want to order and then click on "Add to cart".
  4. When you have finished adding all the items to the cart, click on "Cart" in the upper-right corner of the screen.
  5. Review the details of your order and click on "Advance with the order".
  6. Review all of your order and click on "Confirm Order".
  7. Enter the delivery details (Click here to see all the available delivery methods)
  8. Select the payment method you want (click here to see all the available payment methods).
  9. Read, accept the terms and conditions and click on "Finalise Order".
  10. You will receive an email with a summary of your order along with information about how to follow your order.

The best way to decide on the right size is to consult our size guide here.

We currently deliver in mainland Portugal and the islands, mainland Spain and balearic islands, France, UK, Germany, Ireland, Italy, Netherlands, Poland, Austria, Andorra, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Islandia, Latvia, Lithuania, Luxembourg, Mónaco, Romania, Slovakia, Slovenia, Sweden, Japan, Australia, South Africa, Canada, USA.

Within 30 minutes of paying for your order, you will get an email confirming the order has been paid. You can always consult the status of your order by accessing the "My Account" menu and clicking on "Orders". All confirmed orders are marked with the status "Confirmed".

Except in very rare cases of a computer error, all the items that are available for sale in the online store are in stock. In very rare situations, when we are sending an item, if we see that it has any defect, there may not be any more to send. In any of these cases, our Customer Support team will contact you so we can refund the amount.

There are various means of payment.(click here to see all the available payment methods).

Once your order has been shipped, you get an email with the track and trace code for the order along with instructions on how to follow the shipping on the transporter's site. You can also follow your order at any time by accessing the "My Account" menu, click on "Follow Shipping" and select the order you want to follow.