FAQ

The managing team for the requests received by the Ombudsman Office is completely autonomous from businesses, acting impartially and independently. We seek to find all the reasons that may have generated the received requests, recurring, whenever necessary, to the clarification of doubts with the involved company.
We manage complaints, information requests, suggestions or compliments addressed to the following business units.
You may check the available channels to contact our team here.
We privilege the same way of contact used by the interlocutor in the moment of starting the exposition. However, if you want to be contacted by other means just let us know at the first contact.
We are available to make the intended changes to your exposition, as well as to clarify any doubts concerning the submitted process, through the phone number available on this page.
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